Automation & CustomAI Email Automation
Automatically reads emails, categorizes them, summarizes, drafts replies, routes to the right team, and creates tickets.
CategorizationDraft repliesRoutingTicketing
View ProjectAutomation & Custom
AI Ticketing & Helpdesk System
Tickets created, categorized, and assigned automatically
Creates support tickets from emails/chats, categorizes issues, assigns teams, prioritizes work, and tracks resolution.
Business problem
Tickets arrive chaotic—wrong queue, wrong priority, slow SLA.
Business impact
Auto-create, categorize, assign & track
Overview
Modernize helpdesk operations with AI triage. Incoming issues become structured tickets with category, priority, assignee, and suggested replies—tracked through resolution SLAs.
Services we provide
1AI ticket creation from email/chat
2Auto-categorization & priority scoring
3Smart assignment to teams/agents
4SLA tracking & escalation
5Suggested reply drafts
6CSAT & resolution analytics
Integrations
EmailChatITSMCRM
Capabilities
Auto-triageAssignmentSLA trackingSuggested replies
Outcomes
- ✓Faster first response
- ✓Balanced agent load
- ✓Clear SLAs
Use cases
- IT helpdesk
- Customer support
- Facilities tickets
What you get
- Helpdesk system
- Triage models
- SLA rules
- Agent console
Industries
SaaS supportIT servicesEnterprises
Tech stack
LLM classificationTicketingEmail/Chat APIs
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View ProjectWant this built for your team?
Tell us the workflow, the systems it must connect to, and where a human should stay in the loop.